Reporting a Concern or Complaint

Resolving Client Concerns or Complaints

The Children’s Aid Society of Toronto aims to provide the highest quality service to families and children. If there are concerns about our services, we want to work together with you to resolve them. We also have a formal process to review your complaints as required by the Child and Family Services Act.

Additional information is also available on the Ministry of Children and Youth Services website. 

Do you want a review of a decision you have received from a Children’s Aid Society in Ontario or licensee? click here

Do you have a complaint about services you have sought or received from a Children’s Aid Society in Ontario? click here

Resolving Client Concerns or Complaints

Click here to read fact sheet regarding resolving client concern or complaints in different languages

English  |  French  |  Spanish  |  Arabic  |  Somali  |  Urdu  |  Simplified Chinese  |