Reporting a Concern or Complaint

The Children’s Aid Society of Toronto (CAST) aims to provide the highest quality of service to children, youth and families. If you have a concern or complaint about our services, we encourage you to follow the processes outlined below so we can work together to find a solution.

Child and Youth in the Care of CAST

As a young person in care, it is your right and our responsibility to provide you with service that meets your needs. If you have a concern or complaint about the services you have received, please review the brochure here for how to make a complaint, what happens after it is made and who you can work with for support. Please reach out to your Worker or the Manager of Client Services at 416-924-4646 ext. 2103 or managerclientservices@torontocas.ca should you not be able to download the brochure, require support or have any questions.

For Individuals who Have Sought or Received Service from CAST

If you have sought or received service from our Agency, there are many options and supports available to help you report a concern or complaint. We recommend that you review the brochure here to understand our Early Resolution and Formal Complaint processes, and the government bodies who are also able to help. Please reach out to your Worker or the Manager of Client Services at 416-924-4646 ext. 2103 or managerclientservices@torontocas.ca should you not be able to download the brochure, require support or have any questions.