Resolving Client Concerns or Complaints
The Children’s Aid Society of Toronto aims to provide the highest quality service to families and children. If there are concerns about our services, we want to work together with you to resolve them. We also have a formal process to review your complaints as required by the Child and Family Services Act.
The first step in the formal complaint process is to download and complete a Formal Complaint to a Society’s Internal Complaints Review Panel (ICRP)/or the external CFSRB Form and submit it to your local society by delivery, mail, fax or e-mail.
For more information click here
Do you want a review of a decision you have received from a Children’s Aid Society in Ontario or licensee? click here
Do you have a complaint about services you have sought or received from a Children’s Aid Society in Ontario? click here
Click here to read fact sheet regarding resolving client concern or complaints in different languages
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Formal Complaint to a Society’s Internal Complaints Review Panel (ICRP)/or the external CFSRB Form